FAQ's / Our Policy

Where is my order?

All orders are shipped by USPS by standard mail. Once payment has been received, your order will be processed. You will then receive your order in 2 - 5 business days, excluding weekends.  Confirmation info will be sent via e-mail. If you would also like for your confirmation to be sent via text, please add your cell number at the checkout once order is placed. 

International orders will take 7-10 business days, excluding weekends. 

Ordering products during holiday's or inclement weather?

Please be mindful that during the holidays and/or inclement weather, packages may take a little longer than usual for delivery. 

Ordering specific textures & colors?

Clip In's are made to order. If ordering Clip-In's, please allow 1 day to ensure clips onto wefts.

If ordering Vietnamese texturesplease allow 2-3 days to prepare after you make purchase.

If ordering any of our Colored Extensions, please allow a week for the coloring process. This is to ensure the best quality.

Disclaimer: *If product / package has been lost or stolen once it has been shipped, AHVH is not responsible for it. Please call your local post office & give them your tracking number. USPS Customer service should be able to help you resolve the issue. 

 

What about refunds?

At Adore Her Virgin hair we pride ourselves in providing our customers with high quality hair. However, if you are not satisfied with the product, the hair may be returned or exchanged for the exact amount of recently purchased hair, within 7 business days. The hair must be in its original condition (no installation, cutting or  any other altering of the hair) and must be in its original packaging. Exchanges or refunds will only be processed after we have received the hair and have inspected it.  *Please note: Federal law prohibits the return of hair that has been installed. 

 

Purchasing a crown? (Premium quality wigs) 

Unlike our other installation methods, all wig sales are final! Please be sure of your options before purchasing.

 

 

 

*Interested in buying wholesale? 

For wholesale inquiries, please contact adorehervirginhair@gmail.com.